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A Dog Mentality To Service | Spotlight on Dogsbody Technology

Dogsbody Technology provides Linux and cloud expert services to web agencies and SaaS companies in the UK – headed up by founder and Director Dan Benton. In this MSP Spotlight Dan talks about his business, the importance of open-source technology, and why he uses Linode in addition to the cloud giants. He also explains more about how he uses apprenticeships and the approach he takes to the retention and happy staff.

Topics include:

00:30 – Intro
02:15 – Why the name ‘Dogsbody’?
04:04 – Which services do you offer?
08:04 – How do you charge for services?
13:00 – What does your ideal customer look like?
16:10 – Why do you choose to work with open-source technologies?
20:00 – Is support something you sacrifice when using open-source?
24:32 – Why do you choose to work with multiple cloud providers?
29:55 – Which of Linode’s services do you offer?
32:00 – When does Linode make sense over a cloud giant?
33:20 – How do you rate Linode support?
34:13 – Which cloud tech should MSPs look out for?
38:10 – Recruitment and staff development
40:19 – The role of apprenticeships
42:40 – Advice for MSPs
46:29 – Wrap-up and how to get in touch with Dan