Worst decision linode has ever made
The address I have registered with linode is for alerting and reporting; it's not for unwanted advertising email. I don't want to get email about managed services or backup services at that address (or, indeed, at any address).
This is very disappointing.
25 Replies
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It's not that bad - just hit that magic key on your keyboard an the bad email goes away.~~
Doesn't change the fact that linode decide to abuse their relationship and send unwanted advertising email.
I was surprised to get the email, but not offended by it. But we all can feel differently about these things.
@Main Street James:
Perhaps the fine people at Linode will provide a way to opt-out of future mailings.
"It's not a problem; I'll stop punching you in the face if you ask".
We want our company to succeed and grow and to be able to improve our offerings, and I would hope our customers do too. Getting the word out there is a pretty good way to do that. I am pretty proud of the work we've done towards Managed and I would hope this would be interesting to our customers, even if it wasn't applicable to you, to see a company that you're invested in making progress. Would you have been as mad if we notified you of the free upgrades we frequently give out?
How opting-out should currently work: if you don't want to be notified of future improvements and offerings then just unsubscribe from the first one that pisses you off. You should remain on that list and never get another email from us like this again (including ones announcing free upgrades).
I'm sorry that this was that upsetting to you.
-Chris
If you can't distinguish between marketing (look at what else we want to sell you!) and changes in service (upgrades, price changes, etc are changes in the service I already have) then you need to sit down and have a rethink.
I repeat, this is "worst decision linode has ever made". The email was marketing, pure and simple.
> The address I have registered with linode is for alerting and reporting; it's not for unwanted advertising email. I don't want to get email about managed services or backup services at that address (or, indeed, at any address).
All you have to do is click "unsubscribe" at the bottom of the link. I don't see how this constitutes spam. You're doing business with the company, you PROVIDED them an email address and gave them permission to contact you. They give you an easy opt out at the bottom of the message if you don't want to receive those emails.
> Wrong. "The address I have registered with linode is for alerting and reporting". That means I get alerted whenever mail is sent to it (I want to know if the linode manager has had to do stuff on my machine; if support staff is answering a ticket, etc). So it's disruptive.
It's really not that hard to filter out Linode Notifications and support tickets. Even if it's an email I use specifically for a certain service, I would never set it to page me or my team on every email received. That's just silly.
However, I will say it might be a good idea for linode to separate their notification email address from their advertising address. For example,
Either way, I don't feel abused in any way by linode, and plan on continued use of their services for years to come.
if you consider linode has been spamming you, you have a very strange interpretation of spam. As other posters have commented, if you dont want emails from them, simply unsubscribe.
linode have been by far the best server company i have ever been with and provide great service. I would love to see them prosper even more and provide an even more stable and reliable service. by notifying customers of an extra service, i hope they increase their business.
I won't be using this particular service at this time (although i may in future), but i certainly did not mind the email which i read as simply a notification of an additional service.
over the past few months there have been plenty of upgrades which have cost us nothing, and yet a simple email counts as a "punch in the face" or the "worst decision linode ever made".
come back down to planet earth folks, paleease!
EVERY business sends out mails of that sort on a regular basis. As long as there's an unsubscribe button and they honor that, i see no problem.
Lots of otherwise sensible companies piss me off by flooding me with marketing emails and snail mails. I get so much of this stuff it's ridiculous. I can't just filter out emails from companies I deal with.
I'd still prefer it not have happened, though.
@caker:
How opting-out should currently work: if you don't want to be notified of future improvements and offerings then just unsubscribe from the first one that pisses you off. You should remain on that list and never get another email from us like this again (including ones announcing free upgrades).
Why did I just get marketing email about a Singapore data center, then?
@sweh:
If you can't distinguish between marketing (look at what else we want to sell you!) and changes in service (upgrades, price changes, etc are changes in the service I already have) then you need to sit down and have a rethink.
I would consider a new datacenter a change in service yet you're still bitching about it. Bumping a two year old thread is more spammy than the email you can magic away (see vonskippy's response from two years ago).
Drink some tea and calm your ass down. Linode is providing you with a great service and has sent you a whopping three emails over the past 12 years. If that's spam then you should simply log out of your mail client and keep it that way.
If this is the "worst decision Linode has ever made", then I'm in pretty darned good shape. Seems like an epic overreaction to me.
Get. A. Life.