Would it be possible to allow a check failure to first notify one of the contact groups in my organization before it notifies the Linode team? The way I'm thinking of using the managed service as a fallback for my ops team. If a check fails, notify my ops team and if nobody responds in a reasonable time (say 5 minutes but perhaps this could be configurable based on our internal SLA for the service) then the Linode team takes over and makes the fix instead.
I don't really have a dedicated ops team but a few of my developers have the ability to access the boxes and can make changes to the puppet configs. I would prefer that as a first line of defense and Linode as the fallback.
Is that reasonable or am I missing the point?
