Amazing Service Response times
Ive logged two tickets in the last few days
1. to transfer a DNS zone from my account to a friends,
2. to migrate my linode from fremont to tokyo..
3. to refund some excess funds on the account back to my cc.
Ticket 1, was resolved within 5 minutes. And it only took that long because i had to get my friend to log a ticket confirming the transfer.
Ticket 2, was resolved within 43 seconds! 43 seconds!!! Thats 43 seconds to get notified of my ticket, open it, set up the configuration for a migration, and notify me that it was ready for me to push the big button..
Ticket 3, was resolved and completed within 3 minutes. And that included me having to confirm everything.
Seriously, why would I go anywhere else, with amazing support times like that!!
Love your work linode!
2 Replies
I think it says a lot that I have only needed to open two tickets with them in that time. Plus one of those tickets they were under no obligation to answer anyway.