Can't seem to get my Linode's IP off of Sorbs DUL [RESOLVED]
I replied, protested, and showed them the ARIN whois for my Linode's IP to prove it is not a dynamically assigned IP anymore and now I'm being ignored.
How in the heck do you actually reach a human over at Sorbs? This is getting dumb.
12 Replies
@arjones85:
I submitted a removal ticket a few weeks ago, an automated response was received saying "Sorry, your IP is considered a dynamically assigned IP and can't be removed."
We have a ticket in on the netblock, as well, if you're talking about the same netblock as I'm thinking of. It's been over a week and I haven't heard a thing; the only response I have received was an automatic response showing me lots of /29s and /30s from the block that aren't eligible for delisting.
The rub they have is that we use "li12-345.members.linode.com" as default reverse DNS. Based on their idea of an Internet Standard (and an Internet Draft
While I cannot slight a provider on the Internet, I can say it has been extraordinarily difficult to get this netblock removed. Most of the blocklist entries were put into place before we even received the netblock in question -- I think it was with a home ISP before us. We will continue fighting this fight, but the complete yawn of silence from SORBS is not reassuring.
@pclissold:
SORBS is run by idiots - don't waste your time contacting them. Contact the people who are using the SORBS lists and get them to use a proper blacklist instead.
Completely agree. I had a run-in with them in the past (with another hosting co). The hosting company ended up getting completely new IP's from the datacenter because they couldn't get off SORBS due to idiocy.
While technically I haven't had any emails bounced back yet, I did notice that SpamAssassin checks Sorbs and assigns a positive score if the sending IP is listed. My fix on this on my server? Set the score to 0 for RCVDINSORBS_DUL in local.cf.
I have also removed Sorbs from my DBL on my other Exim server.
I was not aware that Sorbs was so crappy at what they do.
This is frustrating.
Worst case you could migrate to a different datacenter and get a new IP that way.
Very quick and painless.
My contribution: SORBS does appear to have an automated self-help exclusion for single addresses mentioned at
Sorbs isn't a very good blacklist provider if they are resorting to old reasons for blacklisting people.