Billing issue
Hello,
We wanted to let you know that we were unable to process payment for your account and have suspended any active services. While services are suspended they will continue to accrue charges, as your resources and data are being retained.
You can use the following link to log in, view your balance, update your card information, and make a payment:
1 Reply
CassandraD
Linode Staff
Feel free to reach out to our Support team for help. You can do this by opening a Support Ticket, which will give us access to specific information for your account and allow us to directly assist you.
If you're still having trouble and have specific questions, many billing questions are addressed in our Billing FAQ page.
It looks like the issue based on what you shared is that you may need to update your payment method, which our guide to Managing Payment Methods can help with. If the issue is you're no longer using these services, you can follow this guide to take steps to Stop Further Billing.
We're happy to help you directly if you reach out. Our Support team is here 24/7 through a ticket or by phone:
U.S. 855-454-6633
Global +1-609-380-7100