Customer Support Response Time
How much time it usually takes for customer support to respond to tickets? I've made one around 8h ago and still nothing.
2 Replies
jhartman
Linode Staff
We answer our tickets on a first-come/first-serve basis, which means that our response time will vary based on our overall ticket-load. If you ever feel that your ticket is not receiving the attention and urgency it requires, you can call in 24/7 for us to take a look:
- +1 (855) 454-6633 (North America toll-free)
- +1 (609) 380-7100 (international)
How is that here it took 9 minutes to get a response then?