Anyone else having issues getting support?
I opened a ticket a couple days ago, took 18 hours to get a response, and then the response I did receive basically points the finger at my VPS and there is no indication that the support tech actually even looked into the error messages I provided.
The problem I am having is extremely poor performance for the last several days and several messages logged referring to storage subsystems. I suspect my VPS is hosted on a box with a failing array. What does it take to get someone at Linode to actually look into the problem?
The CSR that responded said there was a spike of traffic that caused the issue, but according to the graphs in the Linode UI the max traffic rate over the last 30 days has been little more than a 56K modem (and this is expected, this is a VERY low volume application). Avg CPU usage for my use case is under 2% over the last month. I have a very hard time believing there is anything I am doing that is causing this. I have been running this same setup without any major modifications for several YEARS.
There is huge lag over SSH, random 500ms+ ping times but no packet loss, and general weirdness like tab completion randomly not finding files and certain files that seem to be corrupt immediately after creation.
2 Replies
I would suggest calling Linode and directing them to this support ticket, you'll probably receive a better response. And, if you don't, you and the people at Linode can look into the issue together.
That being said, I've not had issues with support lately, though I haven't had a need to contact them for quite some time. An eighteen hour response time does seem about normal these days.
Blake
I guess I don't consider 18 hours response time acceptable for a commercial service. That is a very, very long time to be down if there were a hard outage, and much longer than I'd like if the array is degraded. I no longer have my business hosted here but if I did, I would be switching providers with this type of response.