How do I get to the Guacomle desktop

I used the Marketplace and what I will call the 1 click install. everything looks like its working just fine until I try to log in to the session.

I get a message saying that the desktop server is currently unreachable, if the problem persists…. I never see anything past that.

3 Replies

Hey @jschlieve!
I just deployed a Guacamole instance from the Marketplace and I was able to login without any issues.

Keep in mind that the estimated deployment time, according to the documentation, is 5-20 minutes. I erred on the side of caution and waited for 20 minutes before I attempted to login.

You can check if the installation process completed successfully by checking the /var/log/stackscript.log file on the Linode. It should look something like this:

root@localhost:~# tail /var/log/stackscript.log
To activate the new configuration, you need to run:
  systemctl restart apache2
Enabling site guacamole.
To activate the new configuration, you need to run:
  systemctl reload apache2
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator apache, Installer apache
Unable to register an account with ACME server
Running initial updates - This will take a while...
Installation complete!


You may want to deploy another instance and ensure you're waiting for the application to install fully.

Hope this helps!

After logging out and attempting to log back in to my Guacamole server, I started getting the same "The remote desktop server is currently unreachable." error!

To resolve it, I restarted the VNC service on the instance with this command:

systemctl restart vncserver@1.service

When I reloaded the browser window, I was able to connect.

Good luck!

I did the a status check and got this message this was after waiting 20mins, this is is a new spin up.

systemctl status vncserver@1.service
vncserver@1.service - a wrapper to launch an X server for VNC
Loaded: loaded (/etc/systemd/system/vncserver@.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Fri 2022-09-23 14:38:45 UTC; 16min ago

Sep 23 14:38:45 0.0.0.0.ip.linodeusercontent.com systemd[1]: Starting a wrapper to launch an X server for VN
Sep 23 14:38:45 0.0.0.0.ip.linodeusercontent.com vncserver[6506]: You will require a password to access your
Sep 23 14:38:45 0.0.0.0.ip.linodeusercontent.com vncserver[6506]: getpassword error: Inappropriate ioctl for
Sep 23 14:38:45 0.0.0.0.ip.linodeusercontent.com vncserver[6506]: Password:
Sep 23 14:38:45 0.0.0.0.ip.linodeusercontent.com systemd[1]: vncserver@1.service: Control process exited, co
Sep 23 14:38:45 0.0.0.0.ip.linodeusercontent.com systemd[1]: vncserver@1.service: Failed with result 'exit-c
Sep 23 14:38:45 0.0.0.0.ip.linodeusercontent.com systemd[1]: Failed to start a wrapper to launch an X server
lines 1-11/11 (END)

If I do the restart i get this message

systemctl restart vncserver@1.service
Job for vncserver@1.service failed because the control process exited with error code.
See "systemctl status vncserver@1.service" and "journalctl -xe" for details.

I am not sure what I am looking for when I run journalctl -xe

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