My Linode has been inaccessible and I logged a support ticket over 18 hours and have gotten no response. Is this normal?
My Linode has been inaccessible and I logged a support ticket over 18 hours ago and have gotten no response. Is this normal? In the past when this has happen I usually got a response and the problem was taken care of right way.
I can log into the Linode console and it looks like my Linode is running. However, I cannot access my pages from the internet nor can I login via putty even using the IP address. The Lish console also hangs.
I'm getting frustrated as users are trying to access my pages and cannot, yet I don't hear from Linode support either.
1 Reply
rdaniels
Linode Staff
@tntriley1 I understand how frustrating down time is. We believe we have located your ticket, and a member of Support is looking at it right now. Thank you for your patience while we throughly investigate this issue.
I also wanted to let you know that we also can be reached via one of the following phone numbers:
Contact Info:
USA: 855-4-LINODE (855-454-6633)
Intl.: +1 609-380-7100