My site isn't loading but the associated Linode seems fine. What's wrong?

From what you’ve described, this sounds like it may be an issue with the domain itself and/or with the domain’s registrar. If there are correct DNS records input into our DNS Manager and youre still encountering this issue, typically this can be 2 things:

• Double check that Linode’s Name Servers are configured within your domain registrars control panel. Our Name servers can be found in our DNS Manager guide but I’ll list them below:

ns1.linode.com
ns2.linode.com
ns3.linode.com
ns4.linode.com
ns5.linode.com

• Its possible that your domain has expired. When purchasing a domain name, it is registered to you for a certain period of time (which should be disclosed when you purchase it from the Registrar). Once this timeframe has expired, the domain will no longer be served and almost appear as if its down. You’ll want to reach out to your domains registrar for renewal options. Depending on how far along your domain’s expiration is, there are a few different options available - you’ll want to check ICANN’s info graph here or the FAQ for more information —> ICANN FAQs for Registrants: Domain Name Renewals and Expiration
  • If your domain has not expired yet, you can check its expiration date using an online tool like MXToolbox or a command line tool like whois.

My vote would be for an expired domain name. Just a word of warning, if you are beyond the registrar's grace period for renewal, a domain-name speculator may have snatched it up. If that's the case, be prepared to pay BIG BUX™ to get it back…

-- sw