Not allowed to send emails from WP

Hello,

I'm facing a problem.
I have a debian 10 with a LAMP server installed. I have hosted a lot of Wordpress Websites on this server.

I have the same issue to all.

I'm trying to set up WP Smtp mail by WP Forms, as I fill the form with the SMTP credentials (I have triple checked them and they are correct, checked by connecting via outlook and apple mail) when I try to send an email I get the error below.

I can't find any issues or a solution about this problem. I believe that the lamp server is blocking the outgoing smtp connections.

Note that I'm using a shared server with cpanel on another provider for my mail server and I'm using linode for hosting my websites. The domains are set to the other provider and I only set the A record for the website url.

Thanks in advance.

Error
Versions:
WordPress: 5.8.2
WordPress MS: No
PHP: 7.4.14
WP Mail SMTP: 3.1.0
Params:
Mailer: smtp
Constants: No
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: mail.tustore.gr
Port: 587
SMTPSecure: string(0) ""
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)
Server:
OpenSSL: OpenSSL 1.1.1i 8 Dec 2020
Apache.mod_security: No
Debug:
Email Source: WP Mail SMTP
Mailer: Other SMTP
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
SMTP Debug:
2021-11-11 14:54:11 Connection: opening to mail.tustore.gr:587, timeout=300, options=array()
2021-11-11 14:54:42 Connection failed. Error #2: stream_socket_client(): unable to connect to mail.tustore.gr:587 (Connection timed out) [/home/tustore/tustore/public_html/wp-includes/PHPMailer/SMTP.php line 388]
2021-11-11 14:54:42 SMTP ERROR: Failed to connect to server: Connection timed out (110)
SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

2 Replies

I’d check that you have the mail ports open. By default Linode has them blocked on their end to prevent spam. You probably have to contact support directly.

Reply

Please enter an answer
Tips:

You can mention users to notify them: @username

You can use Markdown to format your question. For more examples see the Markdown Cheatsheet.

> I’m a blockquote.

I’m a blockquote.

[I'm a link] (https://www.google.com)

I'm a link

**I am bold** I am bold

*I am italicized* I am italicized

Community Code of Conduct