Promotional credit
I signup trough an affiliate link and i have the promotional credit but it s not in my balance
2 Replies
rdaniels
Linode Staff
@Ins2138, we'd be happy to take a look at your account for you. To do so, you'll need to open a Support ticket from Cloud Manager. Opening up a ticket is the best way to get help with account specific issues since the Community Questions site is better suited for help with server configuration questions or issues.
mattwatts
Linode Staff
For account-specific things like this, working through a ticket is best, as the community isn't able to directly assist with these issues. You could also consider another method of contacting Linode Support if you aren't able to open a ticket.
Normally if your promo code applies correctly, it will be visible within your Cloud Manager interface under the Account tab in the "Billing Info" section in a panel labeled "Promotional Credit". If this panel is not visible, your promotional credit either wasn't properly applied or has expired. In either case, reaching out to Support through a ticket is probably the best way to find information specific to your account.