Emails sent to Gmail and Domain do not get delivered
Hello, we run an e-commerce store using WordPress and the WooCommerce plugin.
We receive email notifications when an order is placed via Gmail and Zoho mail (Zoho Mail seems to be working fine)
When a customer places an order and provides an email using Gmail, the customer doesn't get to receive emails.
I have tested with Outlook and order notifications seems to work well.
But Emails to Gmail and domain do not get received.
I used a log to check if this mails get sent when triggered and they do but they don't get sent to Gmail and the domain specific mail.
I have SPF record and rDNS setup working fine.
Not sure if this is related but here if delivery error emails from on of the emails sent
The original message was received at Fri, 6 Aug 2021 07:39:32 GMT
from localhost [127.0.0.1]
----- The following addresses had permanent fatal errors -----
user@gmail.com
(reason: 550-5.7.26 Unauthenticated email from zohomail.com is not accepted due to)
----- Transcript of session follows -----
… while talking to gmail-smtp-in.l.google.com.:
DATA
<<< 550-5.7.26 Unauthenticated email from zohomail.com is not accepted due to
<<< 550-5.7.26 domain's DMARC policy. Please contact the administrator of
<<< 550-5.7.26 zohomail.com domain if this was a legitimate mail. Please visit
<<< 550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the
<<< 550 5.7.26 DMARC initiative. bj41si6932676oib.243 - gsmtp
554 5.0.0 Service unavailable
Reporting-MTA: dns; li708-239.members.linode.com
Received-From-MTA: DNS; localhost
Arrival-Date: Fri, 6 Aug 2021 07:39:32 GMT
Final-Recipient: RFC822; user@gmail.com
Action: failed
Status: 5.7.26
Remote-MTA: DNS; gmail-smtp-in.l.google.com
Diagnostic-Code: SMTP; 550-5.7.26 Unauthenticated email from zohomail.com is not accepted due to
Last-Attempt-Date: Fri, 6 Aug 2021 07:39:32 GMT
Kindly provide assistance.
Thanks
7 Replies
✓ Best Answer
Again, without access to your setup, it’s hard to say.
I would look at your main ordering mechanism (WooCommerce?) configuration. Typos, non-existent mailboxes, etc.
— sw
<<< 550-5.7.26 Unauthenticated email from zohomail.com is not accepted due to
<<< 550-5.7.26 domain's DMARC policy. Please contact the administrator of
<<< 550-5.7.26 zohomail.com domain if this was a legitimate mail. Please visit
Gmail doesn't like zohomail.com's DMARC policy…if it even has one (my guess is that it doesn't). You'll have to contact the administrator of zohomail.com about this.
-- sw
Thanks @stevewi for pointing out the Zoho DMARC issue.
But here is the current situation.
We are no longer using Zoho mail and the mails still don't delivered to GMail and to the domain emails, yet get delivered to Outlook
Perhaps one of your other DNS records (MX) points to zohomail.com? Does your web app/plugin config need to be updated?
-- sw
I dunno what to tell you… Some part of your setup is using zohomail.com and Google thinks email coming from there is unauthenticated because of zohomail.com's incorrect or too-lax DMARC policy. That's your problem.
Without access to your Linode account, it's impossible for me to give a more accurate diagnosis. You need to take it from here…
-- sw
@stevewi I found out some configs still had Zohomail, i have been able to remove all. Now emails to Gmail now get delivered.
However there is a specific Gmail account which we set to be the main account to receive order notifications, this particular email doesn't receive order notifications, not even in the spam folder.
What could be the cause?