Credit Card Authentication for Account Activation

I signup my account 11th Sep. I have confirmed that the payment correctly charged to my credit card. My account has not been activated yet. I sent four e-mails to service@linode.com and billing@linode.com, but I have no response. I tried to send e-mail by another e-mail address, also no response. Is the linode support correctly working now? How can I contact to activate my account?

Try the IRC server, they are often on there.

@hisada:

I signup my account 11th Sep. I have confirmed that the payment correctly charged to my credit card. My account has not been activated yet. I sent four e-mails to service@linode.com and billing@linode.com, but I have no response. I tried to send e-mail by another e-mail address, also no response. Is the linode support correctly working now? How can I contact to activate my account?

Seems to be a reoccuring theme lately.

I imagine that whatever official form of ID you have for your locality would work.

@hisada:

I sent several questions to service@linode.com on last monday, I have no response. My question is about credit card authentication.

Linode staff required a copy of my credit card holder's license and credit card used. I do not have any license in united states. My question is what I can send insted of the license.

Anyway I cannot contact to Linode staff, I sent three e-mail since last monday. If I send these copies to service@linode.com, I do not think that they will response.

My payment receipt number is 47122, invoice number is 50197.

–-

Hisada

I contacted to linode staff in IRC channel, I can use my local drivers license as my ID. I sent a copy of my driver's license and credit card. As a result, I do not have any response from service@linode.com.

They said:

–-----------------------------------------------------------------------------

In regards to this order, we will need a signed authorization from the credit card

holder before being able to activate this account.

Please copy the credit card holder's license (front and back) and the credit card

used (front and back) and fax to 1-(615)-250-4945 (fax) or email to

service@linode.com. Please complete this within 48 hours, or this signup will be

cancelled and the charges voided.

Thank you,

Linode.com

The payment is already charged to my credit card. I want to cancel the account, but I cannot contact to service@linode.com.

I'd say try IRC again and verify that they got your email – I suppose there is always a chance it was caught by SPAM filters.

@jhmartin:

I'd say try IRC again and verify that they got your email – I suppose there is always a chance it was caught by SPAM filters.

"The computer ate your refund request" has that

"the dog ate my homework" ring to it. I know I'd find it

unacceptable and for that reason must seriously

doubt it as the reason so many people come to the

forums to discuss the problem. The Linode staff

would never do that, would they? I just don't see it

happening.

James

Well, irregardless of why the email isn't being answered, the best advice I can give is that IRC seems to work better.