Some customers cannot access my site. What could be the problem?
Linode
Linode Staff
Some of our customers, using certain internet providers cannot access our web site and I don't understand why.
1 Reply
hphillips
Linode Staff
Two possible causes come to mind:
A localized network problem with an ISP. You can use the following guide to troubleshoot issues like these:
https://www.linode.com/docs/networking/diagnostics/diagnosing-network-issues-with-mtr/
Your site is IPv4 only and your clients are trying to connect via IPv6 with some mobile carriers. The following article can be helpful to getting started with IPv6.
https://teamarin.net/2014/10/30/8-steps-get-site-ready-ipv6/