Unsuccesfull support
I am dissapointly thinking that I am not happy from your system and technical assistance. When I had a problem at the begining I contacted to you and I did all your directions of your staff. But ,at the end I lost my website. Also I learned that I coudn’t get to backup from your system.
I don’t know what I have to do. I contacted to one of my friend who is professionaly working website job. He couldn’t succes as well.
Now , I have to make new website.
From now on I don’t want to work with you. Please pay back my credit on my account. I lost a lot of time and money because of your fault.
Regards,
Ekber Levent
2 Replies
rgerke
Linode Staff
Hi Ekber,
Thank you for bringing this to our attention. I'm sorry if you feel that our support was unable to help you out to the extent that you needed us to.
I have located your account and I'm reviewing the applicable tickets. I want to take some time to make sure that we provide the best possible support in this situation, and I will get back to you as soon as I have had the opportunity to fully examine your issue and the support that we provided. Since we will need to discuss account-specific information, I will open a new ticket where we can communicate directly.