Unable to sftp via Filezilla but can with command line

Hi,

I'm in the process of setting up my linode server and running into issues trying to sftp files. I've setup apache/php/mysql on ubuntu 19.04 based on this guide https://www.linode.com/docs/websites/hosting-a-website-ubuntu-18-04/

I've created a limited user based on this guide https://www.linode.com/docs/tools-reference/tools/limiting-access-with-sftp-jails-on-debian-and-ubuntu/ .

I am able to run sftp <limited user="">@<ip> on terminal but when I try to use Filezilla, I get access denied. I am able to use Filezilla using root. </ip></limited>

Anybody have any ideas?