Locked out of Wordpress!

Hi Guys,

My webguy recently moved my website back to my previous domain name, which is www.AffordaBand.co.uk . (It was on www.LiveWeddingBands.co.uk , but Google was considering this a keyword-rich domain, so was penalising me a bit, so we moved the site back to my previous www.AffordaBand.co.uk domain).

Anyway, now that that's done, my Wordpress login page is showing some weird login screen that's very crazy looking, and not the worldwide standard Wordpress login page. And it won't log me in. My webguy isn't very good, but apparently I need access to the website backend (Cpanel) to fix it. Can you please tell me what to do in very clear and simple terms, as I'm not a tech. I figure Linode doesn't do CPanel, is that right? Please advise solution asap! :-)

Many Thanks,
Stu

10 Replies

Hi Stu! The very first thing I'd recommend checking is that the Site Address and WordPress Address are both set to www.AffordaBand.co.uk. The easiest way to change them would be to edit the wp-config.php file in your site's document root, and make sure the 'WP_HOME' and 'WP_SITEURL' lines both match. For example:

define( 'WP_HOME', 'http://www.affordaband.co.uk' );
define( 'WP_SITEURL', 'http://www.affordaband.co.uk' );

In cPanel you can use the File Manager to find the wp-config.php file to change both of the URLs as needed.

As an alternative, try logging into the WordPress back-end. Even if the login page looks a little weird it should still work for you, and that way you can check the URLs and also make sure your themes and plugins are still set up correctly.

The WP login page looks like it's missing either a system file or it could be do with the SSL issue. When you say that you can't log into your WP site, what exactly is happening? Are you getting error messages or something else?

As far as CPanel goes, Linode is NOT a managed service, so if you want to have CPanel, you'd either have to:

  1. Signup for Linode's Managed service.
    or
  2. Purchase and install it yourself.

Otherwise you'll be working through a CMD line interface. If you or your web person doesn't know how to use Linux commands, you might want to find a web guy who does.

Thanks Guys.

Lou; when I try to log in to wordpress (at https://affordaband.co.uk/wp-login.php), it just presents me with that screenshot you've presumably seen in my last message, and when I enter my credentials and hit enter, it just defaults the cursor back to the 'Username or Email address box' to start the process again, like nothing's happened. Even when I go further and click on the "Lost your password?" link, it does the same thing - just drops the cursor back to that Username box, without doing anything else. For years, I've always had that nicely presented, grey coloured, centre-of-screen Wordpress Login box - that's been replaced with this odd looking, non-functional, top-left of screen login thing - it fails to respond to anything. What do you think?

Ah yes the refreshing/redirecting login page. Try this guide: https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-login-page-refreshing-and-redirecting-issue/

I had this issue once and ended up doing the Update Site URL method which fixed it.

Edit: As far as the login page. I’d check all the links to make sure they’re under https

Lou.. I've just managed to at least get the happy old gray centre of screen proper wordpress login box back. It seems my login is insecure now, and the https thing in the address bar has red lines through it, so I have to then select "load unsafe scripts", then I get the happy wordpress login box back. However it doesn't help much, as it still won't log me in, or respond any differently in fact to the other weird wordpress login box.. just keeps doing nothing when I click enter, or lost password.. Am I doing something wrong?

For the login issue, did you try what @mjones mentioned? It's also mentioned in the guide link I posted too, towards the end.

I haven't managed to yet as I'm not very technical, so I'm still stuck at getting Filezilla ftp to work and access my site. I'll get it going soon I'm sure.. then I hope those last two steps will sort it out.. the first two weren't it, but here's hoping! :-)

If you're having issues with FTP, it might be do to file permission reasons. The quicker way to fix it, would be through SSH/Putty and update the file using the Vim or Nano text editor. Hence, I would contact someone else who can do this for you. I would also make sure your site is backed up too if it isn't already.

Ok, thanks so much mate. Very much appreciated! :-)

Np. It looks like you're currently hosting with CloudFlare. If that's the case, you might want to check to see if they have a CPanel or something similar that you can use to edit the file a little more easily.

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