money still not refunded!
Have send a dozen of e-mail so far. No reply yet…
This is unacceptable level of support from Linode. Would like to post this so that other users can see how 'good' Linode is in terms of customer service…
Regards
Alexander
10 Replies
In this case, it seems you haven't read the Terms of Service:
Specifically #5. That's why you have an option of paying from month to month or yearly. So, unless you signed up for Linode within 30 days (or whatever the current money back garauntee period is right now) of the day you cancelled, you've forfeit that money.
Tierra, I read this clause in TOC, but …
1. I have cancelled my account within 5 days from subscribing. Money back guarantee is 7 days. If Linode does not refund money why bullshit people with "money back guarantee"?
2. None of my 10 e-mails sent to billing, support, info has been answered. Now can u call this a good customer service?
2Caker
I would appreciate if you could have a look into this for me…Thanks
@alexander:
BTW, today is 18th Dec - still there is no reply from Linode
well man. All I have to say… is
We've been really happy with the support we've gotten from these people… as I bet you'll find 95% of the people in here..
so as they say… you cant keep everyone happy!!!! so move on
later dood.. good luck finding another place like linode.com
Doubleg
@alexander:
BTW, today is 18th Dec - still there is no reply from Linode
I refunded your trial signup on the 14th as you requested.
Thank you,
-Chris
@doubleg:
well man. All I have to say… is
We've been really happy with the support we've gotten from these people… as I bet you'll find 95% of the people in here..
so as they say… you cant keep everyone happy!!!! so move on
:) later dood.. good luck finding another place like linode.com
;) Doubleg
Good for you.
BTW, I have found what I'd been looking for
2caker
Chris, money has been received, thanks. Just a small suggestion pls if I may. Pls be for responsive (not particularly you, but billing/support)
Topic is considered to be closed!
> Yes! If you're unsatisfied for any reason, you can cancel your account within the first seven days and request a full refund, no questions asked.
Thanks.