Linode rocks
I entered a support ticket once because my linode was very slow. Chris responded two minutes later, and a minute after that it was fixed. I entered a support ticket two days ago to upgrade my linode from a 64M to a 96M plan – Chris responded almost immediately. Even though it involved a datacenter change and new IPs, it was completed about 2 hours after the initial request.
I'm very happy with the service and support, and would recommend Linode to anyone!
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I have been weiry to order the full year but I am starting to feel this would be a great year investment.