linode activation delay

@Anonymous:

I know this has been mentioned before in these forums but I'd like to know whether I have to wait until Monday (next business day) for my linode to be activated. I signed up on Thursday 9th September and have yet to receive my activation mail. Its now Saturday and apart from the invoice and payment receipt emails I haven't heard a peep.

Yes I know, I'm an eager little beaver just like everyone else that doesn't get their activation a few hours after they sign up. But it doesn't hurt to ask the question right?

If required, my invoice number is 13885. Username is the same as my forum username.

and now I'll try it while I'm logged in

@saintorion:

I know this has been mentioned before in these forums but I'd like to know whether I have to wait until Monday (next business day) for my linode to be activated. I signed up on Thursday 9th September and have yet to receive my activation mail. Its now Saturday and apart from the invoice and payment receipt emails I haven't heard a peep.

Maybe it's because you ordered some Linode setup that is not available right now (Linode 96 seems back ordered through september 30th).

I got mine friday with an hour delay only.

heh I never got an activation email. I only got a payment reciept and invoice, then logged onto the website and happened to see that I could pick an OS and get started lol

I signed up for a 64 linode. They are still available according to the website.

I've also tried logging in to the members section but I get rejected.

@saintorion:

I signed up for a 64 linode. They are still available according to the website.

I've also tried logging in to the members section but I get rejected.

Well, if Chris is in the working mood this weekend, you'll get your Linode up and running before Monday. Otherwise though, you'll just have to wait.

saintorion registered thursday morning, i registered friday morning. Both of us signed up for 1 year, and are still waiting. While I understand that something in the application might have flagged it for checking and manual activation, it would have been nice (and more professional) to fire an email giving the reason, and stating there will be a delay.

On the registration page, it states 'All accounts are activated within hours.', so if there is a delay, let the customer know. After all, money has been deducted from our accounts already, so we are already paying for the service.

Hello,

Both of these orders raised a red flag on our fraud detection system. If you follow the instructions in the email you should have just received, I'll expedite your account activation and will also include reimbursement for the few days your accounts have not been accessible. Otherwise, I'll be voiding the credit card transactions and canceling these signups.

Thanks,

-Chris

Details have been faxed through.

On a side note, if it was flagged, how can charges have been made to our cards :P

Thanks for the help Chris. Unfortunately its been an hour and I've yet to receive the mail. I've sent some test mails from other accounts via different SMTPs and the mail is coming through ok. Can you please check that my address was correct when you mailed.

FYI its "bradel at it dot net dot au"

@saintorion:

Thanks for the help Chris. Unfortunately its been an hour and I've yet to receive the mail.
I've sent it again and watched it go out in my mail server logs. So, it's tied up somewhere if you haven't got it yet…

Thanks, it came through that time. I've taken the necessary action as per the email.

Both of you guys are all set. Thank you, and welcome to the Linode family! :)

-Chris

Thanks again for the help Chris

Thanks Chris.

You have redeemed yourself with your fast responses. :)