Hi,
We are running a Magento store, and customers have the option to receive Product Alerts, which sends them emails notifying them of price or stock changes on items of their choice.
The notification emails are not being delivered.
After testing this out for ourselves, and monitoring the database, we know the following:
1. Customers are able to successfully and correctly signup for the email alerts
2. Magento itself is successfully running it's cron tasks, and is attempting to deliver the emails
We've tried looking at the mail logs on the server via ssh, and are unsure exactly what, if anything, we can do about this. The contents of the mail log file (/var/log/mail.log) from 3/23/2016 below:
–-----------------------------------------------------------------------------------------------------
Mar 20 09:09:45 server sendmail[23660]: u2KD9j0i023660: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 20 09:09:45 server sendmail[23660]: u2KD9j0i023660: from=customerservice@goodlad.com, size=416, class=0, nrcpts=1, msgid=<201603201309.u2KD9j0i023660@server.goodlad.com>, relay=www-data@localhost
Mar 20 09:09:45 server sm-mta[23661]: u2KD9jGi023661: from=<customerservice@goodlad.com>, size=717, class=0, nrcpts=1, msgid=<201603201309.u2KD9j0i023660@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 20 09:09:45 server sendmail[23660]: u2KD9j0i023660: to==?utf-8?B?ZHJlaXNjaHU=?= <dreischu@nycap.rr.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30416, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2KD9jGi023661 Message accepted for delivery)
Mar 20 09:09:45 server sendmail[23665]: u2KD9jji023665: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 20 09:09:45 server sendmail[23665]: u2KD9jji023665: from=customerservice@goodlad.com, size=4568, class=0, nrcpts=1, msgid=<201603201309.u2KD9jji023665@server.goodlad.com>, relay=www-data@localhost
Mar 20 09:09:45 server sm-mta[23666]: u2KD9j33023666: from=<customerservice@goodlad.com>, size=4869, class=0, nrcpts=1, msgid=<201603201309.u2KD9jji023665@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 20 09:09:45 server sendmail[23665]: u2KD9jji023665: to==?utf-8?B?RGFybGVuZSBSZWlzY2h1Y2s=?= <dreischu@nycap.rr.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34568, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2KD9j33023666 Message accepted for delivery)
Mar 20 09:09:46 server sm-mta[23663]: STARTTLS=client, relay=dnvrco-pub-iedge-vip.email.rr.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-GCM-SHA384, bits=256/256
Mar 20 09:09:47 server sm-mta[23663]: u2KD9jGi023661: to=<dreischu@nycap.rr.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120717, relay=dnvrco-pub-iedge-vip.email.rr.com. [107.14.73.70], dsn=2.0.0, stat=Sent (OK BE/65-07046-B11AEE65)
Mar 20 09:09:48 server sm-mta[23668]: STARTTLS=client, relay=cdptpa-pub-iedge-vip.email.rr.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-GCM-SHA384, bits=256/256
Mar 20 09:09:48 server sm-mta[23668]: u2KD9j33023666: to=<dreischu@nycap.rr.com>, delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=124869, relay=cdptpa-pub-iedge-vip.email.rr.com. [107.14.166.70], dsn=2.0.0, stat=Sent (OK 73/A5-08409-C11AEE65)
Mar 20 09:12:10 server sendmail[23707]: u2KDCApS023707: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 20 09:12:10 server sendmail[23707]: u2KDCApS023707: from=customerservice@goodlad.com, size=416, class=0, nrcpts=1, msgid=<201603201312.u2KDCApS023707@server.goodlad.com>, relay=www-data@localhost
Mar 20 09:12:10 server sm-mta[23708]: u2KDCAsG023708: from=<customerservice@goodlad.com>, size=717, class=0, nrcpts=1, msgid=<201603201312.u2KDCApS023707@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 20 09:12:10 server sendmail[23707]: u2KDCApS023707: to==?utf-8?B?ZHJlaXNjaHU=?= <dreischu@nycap.rr.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30416, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2KDCAsG023708 Message accepted for delivery)
Mar 20 09:12:12 server sm-mta[23710]: STARTTLS=client, relay=cdptpa-pub-iedge-vip.email.rr.com., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-GCM-SHA384, bits=256/256
Mar 20 09:12:13 server sm-mta[23710]: u2KDCAsG023708: to=<dreischu@nycap.rr.com>, delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=120717, relay=cdptpa-pub-iedge-vip.email.rr.com. [107.14.166.70], dsn=2.0.0, stat=Sent (OK 7E/12-14486-CA1AEE65)
Mar 20 09:12:17 server sendmail[23712]: u2KDCHXJ023712: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 20 09:12:17 server sendmail[23712]: u2KDCHXJ023712: from=customerservice@goodlad.com, size=433, class=0, nrcpts=1, msgid=<201603201312.u2KDCHXJ023712@server.goodlad.com>, relay=www-data@localhost
Mar 20 09:12:17 server sm-mta[23713]: u2KDCHso023713: from=<customerservice@goodlad.com>, size=734, class=0, nrcpts=1, msgid=<201603201312.u2KDCHXJ023712@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 20 09:12:17 server sendmail[23712]: u2KDCHXJ023712: to==?utf-8?B?ZGFybGVuZS5yZWlzY2h1Y2s=?= <darlene.reischuck@sphp.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30433, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2KDCHso023713 Message accepted for delivery)
Mar 20 09:12:18 server sm-mta[23715]: STARTTLS=client, relay=vfdcmslipe6.che.org., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-GCM-SHA384, bits=256/256
Mar 20 09:12:18 server sm-mta[23715]: u2KDCHso023713: to=<darlene.reischuck@sphp.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120734, relay=vfdcmslipe6.che.org. [199.26.210.139], dsn=2.0.0, stat=Sent (ok: Message 121331360 accepted)
Mar 21 16:31:49 server sendmail[9918]: u2LKVndq009918: Authentication-Warning: server.goodlad.com: www-data set sender to sales@goodlad.com using -f
Mar 21 16:31:49 server sendmail[9918]: u2LKVndq009918: from=sales@goodlad.com, size=11621, class=0, nrcpts=1, msgid=<201603212031.u2LKVndq009918@server.goodlad.com>, relay=www-data@localhost
Mar 21 16:31:49 server sm-mta[9919]: u2LKVnHx009919: from=<sales@goodlad.com>, size=11912, class=0, nrcpts=1, msgid=<201603212031.u2LKVndq009918@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 21 16:31:49 server sendmail[9918]: u2LKVndq009918: to==?utf-8?B?SmVzc3ljYSAgVmlsbGFycmVhbA==?= <jessyemilio@yahoo.com>, ctladdr=sales@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=41621, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2LKVnHx009919 Message accepted for delivery)
Mar 21 16:31:49 server sm-mta[9921]: STARTTLS=client, relay=mta5.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 21 16:31:50 server sm-mta[9921]: u2LKVnHx009919: to=<jessyemilio@yahoo.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=131912, relay=mta5.am0.yahoodns.net. [66.196.118.35], dsn=2.0.0, stat=Sent (ok dirdel)
Mar 21 18:50:38 server sendmail[11323]: u2LMocTe011323: Authentication-Warning: server.goodlad.com: www-data set sender to sales@goodlad.com using -f
Mar 21 18:50:38 server sendmail[11323]: u2LMocTe011323: from=sales@goodlad.com, size=10125, class=0, nrcpts=1, msgid=<201603212250.u2LMocTe011323@server.goodlad.com>, relay=www-data@localhost
Mar 21 18:50:38 server sm-mta[11324]: u2LMoceq011324: from=<sales@goodlad.com>, size=10416, class=0, nrcpts=1, msgid=<201603212250.u2LMocTe011323@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 21 18:50:38 server sendmail[11323]: u2LMocTe011323: to==?utf-8?B?c2FsZXM=?= <sales@goodlad.com>, ctladdr=sales@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=40125, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2LMoceq011324 Message accepted for delivery)
Mar 21 18:50:38 server sendmail[11328]: u2LMoc2K011328: Authentication-Warning: server.goodlad.com: www-data set sender to sales@goodlad.com using -f
Mar 21 18:50:38 server sendmail[11328]: u2LMoc2K011328: from=sales@goodlad.com, size=10130, class=0, nrcpts=1, msgid=<201603212250.u2LMoc2K011328@server.goodlad.com>, relay=www-data@localhost
Mar 21 18:50:38 server sm-mta[11329]: u2LMocsa011329: from=<sales@goodlad.com>, size=10421, class=0, nrcpts=1, msgid=<201603212250.u2LMoc2K011328@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 21 18:50:38 server sendmail[11328]: u2LMoc2K011328: to==?utf-8?B?RmF5IE9sc29u?= <Fayo9093@yahoo.com>, ctladdr=sales@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=40130, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2LMocsa011329 Message accepted for delivery)
Mar 21 18:50:38 server sm-mta[11331]: STARTTLS=client, relay=mta5.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 21 18:50:39 server sm-mta[11326]: STARTTLS=client, relay=mx2.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-GCM-SHA384, bits=256/256
Mar 21 18:50:39 server sm-mta[11331]: u2LMocsa011329: to=<Fayo9093@yahoo.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=130421, relay=mta5.am0.yahoodns.net. [98.138.112.33], dsn=2.0.0, stat=Sent (ok dirdel)
Mar 21 18:50:40 server sm-mta[11326]: u2LMoceq011324: to=<sales@goodlad.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=130416, relay=mx2.smtp.exch026.serverdata.net. [208.65.145.3], dsn=2.0.0, stat=Sent (Backend Replied [fba70f65.0.861651.00-2259.1839150.s12p02m095.mxlogic.net]: 2.0.0 Ok: queued as 38C1B8D (Mode: nor)
Mar 21 21:04:32 server sendmail[12690]: u2M14W7T012690: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 21 21:04:32 server sendmail[12690]: u2M14W7T012690: from=customerservice@goodlad.com, size=413, class=0, nrcpts=1, msgid=<201603220104.u2M14W7T012690@server.goodlad.com>, relay=www-data@localhost
Mar 21 21:04:32 server sm-mta[12695]: u2M14WPe012695: from=<customerservice@goodlad.com>, size=714, class=0, nrcpts=1, msgid=<201603220104.u2M14W7T012690@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 21 21:04:32 server sendmail[12690]: u2M14W7T012690: to==?utf-8?B?Y2xpc2FhMTE=?= <clisaa11@gmail.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30413, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2M14WPe012695 Message accepted for delivery)
Mar 21 21:04:32 server sm-mta[12697]: STARTTLS=client, relay=gmail-smtp-in.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 21 21:04:33 server sendmail[12699]: u2M14WIL012699: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 21 21:04:33 server sendmail[12699]: u2M14WIL012699: from=customerservice@goodlad.com, size=4541, class=0, nrcpts=1, msgid=<201603220104.u2M14WIL012699@server.goodlad.com>, relay=www-data@localhost
Mar 21 21:04:33 server sm-mta[12700]: u2M14Xn7012700: from=<customerservice@goodlad.com>, size=4842, class=0, nrcpts=1, msgid=<201603220104.u2M14WIL012699@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 21 21:04:33 server sendmail[12699]: u2M14WIL012699: to==?utf-8?B?TGlzYSBDb3JyZWE=?= <clisaa11@gmail.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34541, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2M14Xn7012700 Message accepted for delivery)
Mar 21 21:04:33 server sm-mta[12702]: STARTTLS=client, relay=gmail-smtp-in.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 21 21:04:33 server sm-mta[12697]: u2M14WPe012695: to=<clisaa11@gmail.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120714, relay=gmail-smtp-in.l.google.com. [IPv6:2607:f8b0:400d:c08::1b], dsn=5.0.0, stat=Service unavailable
Mar 21 21:04:33 server sm-mta[12697]: u2M14WPe012695: u2M14XPe012697: DSN: Service unavailable
Mar 21 21:04:33 server sm-mta[12702]: u2M14Xn7012700: to=<clisaa11@gmail.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124842, relay=gmail-smtp-in.l.google.com. [IPv6:2607:f8b0:400d:c08::1b], dsn=5.0.0, stat=Service unavailable
Mar 21 21:04:33 server sm-mta[12702]: u2M14Xn7012700: u2M14Xn7012702: DSN: Service unavailable
Mar 21 21:04:34 server sm-mta[12697]: STARTTLS=client, relay=mx2.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Mar 21 21:04:34 server sm-mta[12702]: STARTTLS=client, relay=mx1.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Mar 21 21:04:34 server sm-mta[12697]: u2M14XPe012697: to=<customerservice@goodlad.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=30000, relay=mx2.smtp.exch026.serverdata.net. [208.65.144.3], dsn=2.0.0, stat=Sent (Backend Replied [22a90f65.0.668684.00-2380.1401845.p02c11m013.mxlogic.net]: 2.0.0 Ok: queued as AAD1B96 (Mode: nor)
Mar 21 21:04:35 server sm-mta[12702]: u2M14Xn7012702: to=<customerservice@goodlad.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=30000, relay=mx1.smtp.exch026.serverdata.net. [208.65.144.2], dsn=2.0.0, stat=Sent (Backend Replied [22a90f65.0.482568.00-2334.1006127.p01c11m004.mxlogic.net]: 2.0.0 Ok: queued as 34F548D (Mode: nor)
Mar 22 11:18:54 server sendmail[21165]: u2MFIsqL021165: from=www-data, size=3266, class=0, nrcpts=1, msgid=<201603221518.u2MFIsqL021165@server.goodlad.com>, relay=www-data@localhost
Mar 22 11:18:54 server sm-mta[21166]: u2MFIs7W021166: from=<www-data@server.goodlad.com>, size=3461, class=0, nrcpts=1, msgid=<201603221518.u2MFIsqL021165@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 22 11:18:54 server sendmail[21165]: u2MFIsqL021165: to==?utf-8?B?QW5kcmV3IFJvdXQ=?= <andrew@paradoxlabs.com>, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=33266, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2MFIs7W021166 Message accepted for delivery)
Mar 22 11:18:54 server sm-mta[21168]: STARTTLS=client, relay=aspmx.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 22 11:18:54 server sm-mta[21168]: u2MFIs7W021166: to=<andrew@paradoxlabs.com>, ctladdr=<www-data@server.goodlad.com> (33/33), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=123461, relay=aspmx.l.google.com. [IPv6:2607:f8b0:400d:c04::1a], dsn=5.0.0, stat=Service unavailable
Mar 22 11:18:54 server sm-mta[21168]: u2MFIs7W021166: u2MFIs7W021168: DSN: Service unavailable
Mar 22 11:18:54 server sm-mta[21168]: u2MFIs7W021168: to=<www-data@server.goodlad.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Mar 22 11:20:38 server sendmail[21264]: u2MFKcXr021264: from=www-data, size=408, class=0, nrcpts=1, msgid=<201603221520.u2MFKcXr021264@server.goodlad.com>, relay=www-data@localhost
Mar 22 11:20:38 server sm-mta[21265]: u2MFKcfF021265: from=<www-data@server.goodlad.com>, size=603, class=0, nrcpts=1, msgid=<201603221520.u2MFKcXr021264@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 22 11:20:38 server sendmail[21264]: u2MFKcXr021264: to==?utf-8?B?YW5kcmV3?= <andrew@paradoxlabs.com>, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30408, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2MFKcfF021265 Message accepted for delivery)
Mar 22 11:20:38 server sm-mta[21267]: STARTTLS=client, relay=aspmx.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 22 11:20:38 server sm-mta[21267]: u2MFKcfF021265: to=<andrew@paradoxlabs.com>, ctladdr=<www-data@server.goodlad.com> (33/33), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120603, relay=aspmx.l.google.com. [IPv6:2607:f8b0:400d:c07::1b], dsn=5.0.0, stat=Service unavailable
Mar 22 11:20:38 server sm-mta[21267]: u2MFKcfF021265: u2MFKcfF021267: DSN: Service unavailable
Mar 22 11:20:38 server sm-mta[21267]: u2MFKcfF021267: to=<www-data@server.goodlad.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Mar 22 11:26:56 server sendmail[21370]: u2MFQu6b021370: from=root, size=1499, class=0, nrcpts=1, msgid=<201603221526.u2MFQu6b021370@server.goodlad.com>, relay=root@localhost
Mar 22 11:26:56 server sm-mta[21371]: u2MFQuu7021371: from=<root@server.goodlad.com>, size=1690, class=0, nrcpts=1, msgid=<201603221526.u2MFQu6b021370@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 22 11:26:56 server sendmail[21370]: u2MFQu6b021370: to==?utf-8?B?QW5kcmV3IFJvdXQ=?= <andrew@paradoxlabs.com>, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31499, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2MFQuu7021371 Message accepted for delivery)
Mar 22 11:26:56 server sm-mta[21373]: STARTTLS=client, relay=aspmx.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 22 11:26:57 server sm-mta[21373]: u2MFQuu7021371: to=<andrew@paradoxlabs.com>, ctladdr=<root@server.goodlad.com> (0/0), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121690, relay=aspmx.l.google.com. [IPv6:2607:f8b0:400d:c04::1a], dsn=5.0.0, stat=Service unavailable
Mar 22 11:26:57 server sm-mta[21373]: u2MFQuu7021371: u2MFQvu7021373: DSN: Service unavailable
Mar 22 11:26:57 server sm-mta[21373]: u2MFQvu7021373: to=<root@server.goodlad.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Mar 22 11:45:03 server sendmail[21598]: u2MFj3GM021598: from=customerservice@goodlad.com, size=1532, class=0, nrcpts=1, msgid=<201603221545.u2MFj3GM021598@server.goodlad.com>, relay=root@localhost
Mar 22 11:45:03 server sm-mta[21599]: u2MFj3YU021599: from=<customerservice@goodlad.com>, size=1723, class=0, nrcpts=1, msgid=<201603221545.u2MFj3GM021598@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 22 11:45:03 server sendmail[21598]: u2MFj3GM021598: to==?utf-8?B?QW5kcmV3IFJvdXQ=?= <andrew@paradoxlabs.com>, ctladdr=customerservice@goodlad.com (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31532, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2MFj3YU021599 Message accepted for delivery)
Mar 22 11:45:03 server sm-mta[21601]: STARTTLS=client, relay=aspmx.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 22 11:45:04 server sm-mta[21601]: u2MFj3YU021599: to=<andrew@paradoxlabs.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121723, relay=aspmx.l.google.com. [IPv6:2607:f8b0:400d:c0d::1b], dsn=5.0.0, stat=Service unavailable
Mar 22 11:45:04 server sm-mta[21601]: u2MFj3YU021599: u2MFj4YU021601: DSN: Service unavailable
Mar 22 11:45:04 server sm-mta[21601]: STARTTLS=client, relay=mx2.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Mar 22 11:45:06 server sm-mta[21601]: u2MFj4YU021601: to=<customerservice@goodlad.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=30000, relay=mx2.smtp.exch026.serverdata.net. [208.65.144.3], dsn=2.0.0, stat=Sent (Backend Replied [08861f65.0.95222.00-2236.195986.p01c11m104.mxlogic.net]: 2.0.0 Ok: queued as D687EA4 (Mode: norma)
Mar 22 20:59:10 server sendmail[27137]: u2N0xAOP027137: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 22 20:59:10 server sendmail[27137]: u2N0xAOP027137: from=customerservice@goodlad.com, size=4558, class=0, nrcpts=1, msgid=<201603230059.u2N0xAOP027137@server.goodlad.com>, relay=www-data@localhost
Mar 22 20:59:10 server sm-mta[27138]: u2N0xAw2027138: from=<customerservice@goodlad.com>, size=4859, class=0, nrcpts=1, msgid=<201603230059.u2N0xAOP027137@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 22 20:59:10 server sendmail[27137]: u2N0xAOP027137: to==?utf-8?B?UnV0aCBFaXNlbWFubg==?= <Eeisemann@gmail.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=34558, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2N0xAw2027138 Message accepted for delivery)
Mar 22 20:59:10 server sm-mta[27140]: STARTTLS=client, relay=gmail-smtp-in.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 22 20:59:10 server sm-mta[27140]: u2N0xAw2027138: to=<Eeisemann@gmail.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=124859, relay=gmail-smtp-in.l.google.com. [IPv6:2607:f8b0:400d:c08::1a], dsn=5.0.0, stat=Service unavailable
Mar 22 20:59:10 server sm-mta[27140]: u2N0xAw2027138: u2N0xAw2027140: DSN: Service unavailable
Mar 22 20:59:11 server sm-mta[27140]: STARTTLS=client, relay=mx1.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-GCM-SHA384, bits=256/256
Mar 22 20:59:12 server sm-mta[27140]: u2N0xAw2027140: to=<customerservice@goodlad.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=30000, relay=mx1.smtp.exch026.serverdata.net. [208.65.145.2], dsn=2.0.0, stat=Sent (Backend Replied [f5ae1f65.0.881605.00-2370.1762737.s12p02m025.mxlogic.net]: 2.0.0 Ok: queued as 840918C (Mode: nor)
Mar 22 21:04:43 server sendmail[27199]: u2N14h51027199: Authentication-Warning: server.goodlad.com: www-data set sender to sales@goodlad.com using -f
Mar 22 21:04:43 server sendmail[27199]: u2N14h51027199: from=sales@goodlad.com, size=10330, class=0, nrcpts=1, msgid=<201603230104.u2N14h51027199@server.goodlad.com>, relay=www-data@localhost
Mar 22 21:04:43 server sm-mta[27200]: u2N14hhq027200: from=<sales@goodlad.com>, size=10621, class=0, nrcpts=1, msgid=<201603230104.u2N14h51027199@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 22 21:04:43 server sendmail[27199]: u2N14h51027199: to==?utf-8?B?c2FsZXM=?= <sales@goodlad.com>, ctladdr=sales@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=40330, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2N14hhq027200 Message accepted for delivery)
Mar 22 21:04:44 server sendmail[27204]: u2N14icC027204: Authentication-Warning: server.goodlad.com: www-data set sender to sales@goodlad.com using -f
Mar 22 21:04:44 server sendmail[27204]: u2N14icC027204: from=sales@goodlad.com, size=10344, class=0, nrcpts=1, msgid=<201603230104.u2N14icC027204@server.goodlad.com>, relay=www-data@localhost
Mar 22 21:04:44 server sm-mta[27205]: u2N14iBB027205: from=<sales@goodlad.com>, size=10635, class=0, nrcpts=1, msgid=<201603230104.u2N14icC027204@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 22 21:04:44 server sendmail[27204]: u2N14icC027204: to==?utf-8?B?UnV0aCBFaXNlbWFubg==?= <Eeisemann@gmail.com>, ctladdr=sales@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=40344, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2N14iBB027205 Message accepted for delivery)
Mar 22 21:04:44 server sm-mta[27207]: STARTTLS=client, relay=gmail-smtp-in.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 22 21:04:44 server sm-mta[27207]: u2N14iBB027205: to=<Eeisemann@gmail.com>, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=130635, relay=gmail-smtp-in.l.google.com. [IPv6:2607:f8b0:400d:c08::1a], dsn=5.0.0, stat=Service unavailable
Mar 22 21:04:44 server sm-mta[27207]: u2N14iBB027205: u2N14iBB027207: DSN: Service unavailable
Mar 22 21:04:44 server sm-mta[27202]: STARTTLS=client, relay=mx1.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-GCM-SHA384, bits=256/256
Mar 22 21:04:45 server sm-mta[27207]: STARTTLS=client, relay=mx1.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-GCM-SHA384, bits=256/256
Mar 22 21:04:45 server sm-mta[27202]: u2N14hhq027200: to=<sales@goodlad.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=130621, relay=mx1.smtp.exch026.serverdata.net. [208.65.145.2], dsn=2.0.0, stat=Sent (Backend Replied [cabe1f65.0.1419443.00-2309.2868356.s12p02m026.mxlogic.net]: 2.0.0 Ok: queued as 55233A4 (Mode: no)
Mar 22 21:04:45 server sm-mta[27207]: u2N14iBB027207: to=<sales@goodlad.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=30000, relay=mx1.smtp.exch026.serverdata.net. [208.65.145.2], dsn=2.0.0, stat=Sent (Backend Replied [dabe1f65.0.4980359.00-2359.9959250.s12p02m074.mxlogic.net]: 2.0.0 Ok: queued as A4E5D8C (Mode: no)
Mar 23 10:20:30 server sendmail[2728]: u2NEKU5l002728: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 23 10:20:30 server sendmail[2728]: u2NEKU5l002728: from=customerservice@goodlad.com, size=1149, class=0, nrcpts=1, msgid=<201603231420.u2NEKU5l002728@server.goodlad.com>, relay=www-data@localhost
Mar 23 10:20:30 server sm-mta[2729]: u2NEKUmI002729: from=<customerservice@goodlad.com>, size=1450, class=0, nrcpts=1, msgid=<201603231420.u2NEKU5l002728@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 23 10:20:30 server sendmail[2728]: u2NEKU5l002728: to==?utf-8?B?Y3VzdG9tZXJzZXJ2aWNl?= <customerservice@goodlad.com>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31149, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2NEKUmI002729 Message accepted for delivery)
Mar 23 10:20:30 server sm-mta[2731]: STARTTLS=client, relay=mx2.smtp.exch026.serverdata.net., version=TLSv1/SSLv3, verify=FAIL, cipher=AES256-SHA, bits=256/256
Mar 23 10:20:31 server sm-mta[2731]: u2NEKUmI002729: to=<customerservice@goodlad.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121450, relay=mx2.smtp.exch026.serverdata.net. [208.65.144.2], dsn=2.0.0, stat=Sent (Backend Replied [e26a2f65.0.339100.00-2182.687030.p02c11m061.mxlogic.net]: 2.0.0 Ok: queued as 9D61C97 (Mode: norm)
Mar 23 11:17:20 server sendmail[3405]: u2NFHKAb003405: from=root, size=2282, class=0, nrcpts=1, msgid=<201603231517.u2NFHKAb003405@server.goodlad.com>, relay=root@localhost
Mar 23 11:17:20 server sm-mta[3406]: u2NFHKln003406: from=<root@server.goodlad.com>, size=2473, class=0, nrcpts=1, msgid=<201603231517.u2NFHKAb003405@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 23 11:17:20 server sendmail[3405]: u2NFHKAb003405: to==?utf-8?B?QW5kcmV3IFJvdXQ=?= <andrew@paradoxlabs.com>, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=32282, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2NFHKln003406 Message accepted for delivery)
Mar 23 11:17:20 server sm-mta[3408]: STARTTLS=client, relay=aspmx.l.google.com., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 23 11:17:21 server sm-mta[3408]: u2NFHKln003406: to=<andrew@paradoxlabs.com>, ctladdr=<root@server.goodlad.com> (0/0), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=122473, relay=aspmx.l.google.com. [IPv6:2607:f8b0:400d:c08::1a], dsn=5.0.0, stat=Service unavailable
Mar 23 11:17:21 server sm-mta[3408]: u2NFHKln003406: u2NFHLln003408: DSN: Service unavailable
Mar 23 11:17:21 server sm-mta[3408]: u2NFHLln003408: to=<root@server.goodlad.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Mar 23 11:22:11 server sendmail[3513]: u2NFMB4e003513: from=root, size=1468, class=0, nrcpts=1, msgid=<201603231522.u2NFMB4e003513@server.goodlad.com>, relay=root@localhost
Mar 23 11:22:11 server sm-mta[3514]: u2NFMBFk003514: from=<root@server.goodlad.com>, size=1659, class=0, nrcpts=1, msgid=<201603231522.u2NFMB4e003513@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 23 11:22:11 server sendmail[3513]: u2NFMB4e003513: to==?utf-8?B?QW5kcmV3IFJvdXQ=?= <andrew_rout@yahoo.com>, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31468, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2NFMBFk003514 Message accepted for delivery)
Mar 23 11:22:11 server sm-mta[3516]: STARTTLS=client, relay=mta6.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 23 11:22:12 server sm-mta[3516]: u2NFMBFk003514: to=<andrew_rout@yahoo.com>, ctladdr=<root@server.goodlad.com> (0/0), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121659, relay=mta6.am0.yahoodns.net. [98.138.112.37], dsn=5.6.0, stat=Data format error
Mar 23 11:22:12 server sm-mta[3516]: u2NFMBFk003514: u2NFMCFk003516: DSN: Data format error
Mar 23 11:22:12 server sm-mta[3516]: u2NFMCFk003516: to=<root@server.goodlad.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
Mar 23 11:25:26 server sendmail[3581]: u2NFPQNo003581: Authentication-Warning: server.goodlad.com: www-data set sender to customerservice@goodlad.com using -f
Mar 23 11:25:26 server sendmail[3581]: u2NFPQNo003581: from=customerservice@goodlad.com, size=415, class=0, nrcpts=1, msgid=<201603231525.u2NFPQNo003581@server.goodlad.com>, relay=www-data@localhost
Mar 23 11:25:26 server sm-mta[3582]: u2NFPQro003582: from=<customerservice@goodlad.com>, size=716, class=0, nrcpts=1, msgid=<201603231525.u2NFPQNo003581@server.goodlad.com>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1]
Mar 23 11:25:26 server sendmail[3581]: u2NFPQNo003581: to==?utf-8?B?anZhbGxvbmU=?= <jvallone@prodigy.net>, ctladdr=customerservice@goodlad.com (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=30415, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (u2NFPQro003582 Message accepted for delivery)
Mar 23 11:25:29 server sm-mta[3584]: STARTTLS=client, relay=ff-ip4-mx-vip2.prodigy.net., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256
Mar 23 11:25:33 server sm-mta[3584]: u2NFPQro003582: to=<jvallone@prodigy.net>, delay=00:00:07, xdelay=00:00:07, mailer=esmtp, pri=120716, relay=ff-ip4-mx-vip2.prodigy.net. [144.160.159.22], dsn=2.0.0, stat=Sent (u2NFPSmf089647 Message accepted for delivery)
–-----------------------------------------------------------------------------------------------------
andrew@paradoxlabs.com and andrew_rout@yahoo.com are the two test accounts we used to try to figure out the issue.
Please note, we have a dev site and a live site both running on this server.
On the dev site, we are using sendmail for emails. Here is an example of an entry looks like for an email attempt on the the dev site:
Mar 23 11:22:11 server sm-mta[3516]: STARTTLS=client, relay=mta6.am0.yahoodns.net., version=TLSv1/SSLv3, verify=FAIL, cipher=ECDHE-RSA-AES128-GCM-SHA256, bits=128/128
Mar 23 11:22:12 server sm-mta[3516]: u2NFMBFk003514: to=<andrew_rout@yahoo.com>, ctladdr=<root@server.goodlad.com> (0/0), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121659, relay=mta6.am0.yahoodns.net. [98.138.112.37], dsn=5.6.0, stat=Data format error
Mar 23 11:22:12 server sm-mta[3516]: u2NFMBFk003514: u2NFMCFk003516: DSN: Data format error
Mar 23 11:22:12 server sm-mta[3516]: u2NFMCFk003516: to=<root@server.goodlad.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=30000, dsn=2.0.0, stat=Sent
We researched the DSN: Data format error portion of the log, and the answers we found all seem similar to this one:
https://www.drupal.org/node/1155
It appears that there may be an issue with the hosts file, and/or with the the domain name being resolved, but I'm not certain.
Thank you very much for your time and help!
