ToS Violation - Phishing Website
Moreover, the server ports are now filtered by firewall, and it is not possible to access it using SSH. The only way to fix that is to use AJAX console, which is extremely inconvenient.
I replied 30 minutes ago in the ticket, but no one still replied. The VPS that is now inaccessible is our main development server, and the work is now stopped as well.
The reason that we didn't reply to the ticket immediately is that the person who is the main contact for the server was traveling and didn't have access to his email.
The question is, how to get more details on the phishing report and how fast is support? I mean, how soon will they turn on the server back?
Thanks.
11 Replies
Also are you sure -they- blocked you out? As far as I thought linode shuts a node down if you don't respond in time to an abuse report, not just firewalls it, have you made sure whatever reportedly compromised you didn't mess with your system's ability to SSH in from the outside (perhaps as an attempt to make it harder for you to fix it)? If you can access it via Lish I'd say use that venue to at least confirm something hasn't been screwed with to block your access from the public IP.
As of the issue. Yes, all ports are filtered out. They shut down the VPS as well, but after I started the server, it is not accessible from outside, as well as it cannot access other hosts itself. Lish is ok, it works, but it the terminal mode is very limited.
@autone:
If anyone is serious about their business, they might want to steer away from linode for their extremely unresponsive support.
I've only experienced the finest support of any VPS provider with Linode.
If you've got an urgent issue that you want to escalate, you can always call them on the phone. They have a variety of phone numbers posted on the contact page:
My linode server is completely blocked, I am not able access website neither by ip address nor by domain name.
Also I am not able connect through SSH.
Please guide me how to restore my server completely and install procedure of WHM and Cpanel.
Site Url :
Thank You.
@nshd09:
Hello Support,
My linode server is completely blocked, I am not able access website neither by ip address nor by domain name.
Also I am not able connect through SSH.
Please guide me how to restore my server completely and install procedure of WHM and Cpanel.
Site Url :
https://www.mybookingbox.co.uk/ Thank You.
this is not a support forum, it is a community forum. you should open a support ticket
Jeff